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Customer Service Promise

1. Delivery when we promise

Late, incomplete or wrong deliveries cost you money so we promise deliveries in full, on time, as ordered and to give you timely delivery updates.

2. Accuracy in everything we do

Order recording, pricing, invoicing, tenders - mistakes are frustrating, time consuming and cost money to fix so we promise to get it right first time, every time

3. Specified core items always in stock

These are the items you’ve told us you depend on most.

4. Tenders that help you win

We promise tenders that are on time and easy to follow plus we’ll suggest alternative solutions that will enable you to achieve better outcomes.

5. Technical support whenever you want it

We know our stuff.

We’ll solve your problem on the spot or keep you informed as we work tirelessly to source the answers you need.

Our conversation will never end with “I don’t know”.

That’s a promise.

6. It’s the putting right that counts

We’ve been working with customers like you for over 90 years and our reputation matters. If anything goes wrong with our service or the products we supply we promise to put things right. Fast.

7. Our smile comes free

We love what we do - we hope it shows.


It’s our passion to make things nice and easy for you, our customer, to be successful.

You’ve told us we can help by delivering on these
promises every day.


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